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The Journey of a Review

Ever wondered what steps TripAdvisor takes to moderate reviews? Watch this short video to learn more about:

  • The technology TripAdvisor uses to track and evaluate reviews,
  • What happens when we spot a suspicious review,
  • The three main types of fake or biased reviews and how we catch them,
  • The role of our investigations team, and 
  • What businesses can do to request an investigation

For more information about our reviews guidelines, click here.

Our Policies

TripAdvisor is an online service that provides recommendations for hotels, resorts, inns, vacations, travel packages, travel guides and lots more. Our website, mobile properties, and related applications (collectively, our “Website”) are part of the TripAdvisor® Media Network, which is owned and operated by TripAdvisor LLC. More details about TripAdvisor LLC can be found below under “How you can contact us.”

We understand that providing information online involves a great deal of trust on your part. We take this trust very seriously, and make it a high priority to ensure the security and confidentiality of the personal information you provide to us when you visit our Website or use our services. Before submitting your personal information to us, please read this Policy carefully to learn about our privacy practices. By visiting TripAdvisor’s website, www.tripadvisor.com, or using a TripAdvisor application (an “Application” or “App”) on a mobile phone, tablet, or similar device (a “Device”) or in connection with other sites or services, you are accepting the practices described herein.

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Welcome to the TripAdvisor websites and mobile properties located at www.tripadvisor.com and applicable country top level domains (including sub-domains associated with them), related software applications (sometimes referred to as “apps”), data, SMS, APIs, email, chat and telephone correspondence, buttons, widgets and ads (collectively, all of these items shall be referred to herein as the “Services”;

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If you believe in good faith that materials hosted by us infringe your copyright, please provide the written information requested below. The procedure outlined below is exclusively for notifying TripAdvisor that your copyrighted material has been infringed.

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At TripAdvisor, we've created a community where members can read one another's travel reviews and plan and book their perfect trips. Once in a while, someone will try to game our system by posting a fake review, so we thought it would be helpful to share our approach, our policies, and the actions we take to identify, block, and remove fraudulent reviews. Here's what we believe.

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Portions of TripAdvisor mobile software may use copyrighted material, the use of which is hereby acknowledged, according to the terms of the following licenses.

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