• Contact information, including name, phone number and postal and email addresses
• Billing or payment information (such as your credit card number, cardholder name, expiration date, authentication code and billing address)
• Username and password
• Photos, reviews, forum and social posts and videos you may have provided to us
• Geolocation information
• Device information, such as when you accessed our Services and information about the Device used (for example, IP address, software or internet browser used, preferred languages, unique Device identifiers and advertising identifiers)
• Online activity, including pages you have visited, content reviewed and apps reviewed
• Purchasing history
• Information about your travel plans and preferences

We may also collect, in instances where you have provided it, information about other travellers, including their email address and other travel-related information. If you are sharing information with us about other individuals, you must obtain their consent. You must obtain the consent of any other individuals if you are providing their data to us.

In addition to the categories noted above, we may also collect location information if you have instructed your Device to send such information via the privacy settings on that Device, or, for example, if you have uploaded photos tagged with location information. We may use your location information directly and/or share your location with third parties. We collect and share location information in order to provide you with relevant content, to analyze your use of our Services, to improve our Services and to provide contextual advertising or recommendations. For example, we may use your location to show you reviews of hotels, restaurants or attractions near you when you are travelling.

You can change the privacy settings of your Device at any time in order to turn off the functionality that collects and shares location information and/or the functionality to tag your photos with location information. However, turning off location-sharing may affect certain features that we offer. If you have any questions about the privacy settings of your Device, we suggest you contact the manufacturer of your Device or your mobile service provider for help.

Please see the section on Cookies below for more information regarding the use of cookies and other technology described in this section, including regarding your choices relating to such technologies.

• Register and manage your account, including to allow you access to and use of our Services
• Facilitate your bookings
• Measure interest in and improve our Services
• Notify you about special offers and products or services available from us, our affiliates, or our partners that may be of interest to you
• Communicate with you
• Enable communication between registered users and owners/representatives of listings on our Services
• Enable us to publish your reviews, forum posts, photos, videos and other content
• Customise your experience, including customising the ads shown to you on our Services and across the internet
• Make inferences about your interests or preferences
• Provide you with an optimised experience and to group users of our Services based on, for example, usage and demographics
• Send you survey or market research invitations
• Respond to your questions and comments
• Resolve disputes or troubleshoot problems
• Prevent potentially prohibited or unlawful activities
• Enforce our terms of use and notices; and as otherwise described to you at the point of collection

Please note some information about you is required in order for us to provide you with relevant offerings from us, our affiliates and our partners and to enable you to enjoy other benefits of being a registered user. Please review the “Information Choices” section below with respect to your choices related to the collection and use of your information.

• Our Group of Companies. We share information with companies in our corporate family so we can provide you with information about products and services, both travel-related and others, which might interest you. These companies and websites will comply with this Statement and all applicable laws governing the transmission of promotional communications.
• Suppliers. We share information with certain suppliers used to facilitate our Services, including to help with transactions, such as any reservations you might make, for example, sharing data with a restaurant if you make a reservation using our Services.
• Business Partners. We may share information about you, your Devices and your use of our Services with our trusted business partners. For example, we may share information so that we can provide you with relevant content or in order to facilitate payment for products or services you may purchase on the websites of our partners. This sharing is generally pursuant to written agreements which include confidentiality, privacy and security obligations; however, note that we do not control the privacy practices of these third-party business partners.
• Social Media Sites. When you use our Services and elect to share information with third-party social media sites, the information you share will be governed by the privacy policies of those social media sites and the privacy settings you have set with those social media websites.
• Advertising Networks. We sometimes collect and share information about your interests with advertising networks. Some of these companies are members of the Network Advertising Initiative or the Digital Advertising Alliance, which offer a single location to opt-out of ad targeting from member companies. To learn more, please click here.
• Other third parties, such as referring websites.Third parties may also assist us in collecting information by, for example, operating features of our website or facilitating the delivery of online advertising tailored to your interests. We may share audience segments and other information with third parties that use that information for tailored advertising to you.

Third parties may only collect or access information as needed to perform their permitted functions.

Certain Device operating system versions permit you to opt out of certain types of information sharing, including to certain advertising networks. Please check your Device settings if you want to limit such tracking.

Your options:

●    You may choose the way we communicate with you. You can choose not to provide us with certain information, although it may be needed to take advantage of certain features offered on our websites.

●    You can prevent the collection of geolocation information, but note that turning off location sharing may affect certain features of our Services.

●    You also can add or update information and close your account. If you close your account, we will deactivate your account and remove your profile information from active view. We may retain some information associated with your account (including past transactions) for internal purposes including backups, fraud prevention, dispute resolution, investigations and legal compliance for the period necessary to fulfil the purposes outlined in this Statement.

●    As a registered member, you can modify your marketing subscriptions, including email subscription choices, at any time within your member settings. You also will be given the opportunity to unsubscribe from promotional messages, including emails with travel-related opportunities, in any such email we send.

We only authorise specific employees to access personal information and they may do so only for permitted business functions. We use encryption when transmitting your information between your system and ours, and between our system and those of the parties with whom we share information. We also employ firewalls and intrusion detection systems to help prevent unauthorised access to your information. However, we cannot guarantee the security of information from unauthorised entry or use, hardware or software failure or other circumstances outside of our control.

What are cookies?

Cookies are small text files that are automatically placed on your Device when you visit almost any website. They are stored by your internet browser and contain basic information about your internet use. Your browser sends these cookies back to a website every time you revisit it, so it can recognise your Device and improve your experience by, among other things, providing you with personalised content. We also use cookies to remember your login details, so you don’t have to re-enter them repeatedly when you use our Services. Other cookies help us understand your preferences.

The cookies we use fall into three categories.

You can access the Cookie Consent Tool by clicking the “Cookie Consent” link at the bottom of every page or by modifying your preferences in our cookie banner. In addition, you can manage cookies through the settings of your internet browser. You can have the browser notify you when you receive a new cookie, delete individual cookies or delete all cookies.

Most advertising networks offer you a way to opt out of advertising cookies. See www.aboutads.info/choices/ and www.youronlinechoices.com for useful information on how to do this.

If you delete your cookies, your access to some functionality and areas of our Services might be degraded or restricted.

Our use of any information we collect through cookies is subject to this Statement, which is linked on every page of our website.

The contact details of our European Union representative are:

Tripadvisor Ireland Limited
C/O Matheson
70 Sir John Rogerson's Quay
Dublin 2
D02 R296
Ireland 
Attn: Privacy Officer

The contact details of our United Kingdom representative are:

Tripadvisor Limited
7 Soho Square
London
W1D 3QB
United Kingdom
Attn: Privacy Officer
 

Tripadvisor Ireland Limited and Tripadvisor Limited’s roles in this respect are limited solely to being a contact point for questions on data protection from European residents and data protection supervisory authorities. For the avoidance of doubt, neither Tripadvisor Ireland Limited and Tripadvisor Limited can field other communications or legal process on behalf of Tripadvisor LLC.

Your rights with respect to your own personal data include the following:

• The right to request access to your personal data. This enables you to receive a copy of the personal data we hold about you.
   
• The right to request to correct your personal data if it is inaccurate. You may also supplement any incomplete personal data we have, taking into account the purposes of the processing.
   
• The right to request deletion of your personal data if:
  • your personal data is no longer necessary for the purposes for which we collected or processed them; or
  • you withdraw your consent if the processing of your personal data is based on consent and no other legal ground exists; or
  • you object to the processing of your personal data and we do not have an overriding legitimate ground for processing; or
  • your personal data is unlawfully processed; or
  • your personal data must be deleted for compliance with a legal obligation.
     
• The right to object to the processing of your personal data. We will comply with your request, unless we have a compelling overriding legitimate interest for processing or we need to continue processing your personal data to establish, exercise or defend a legal claim.
   
• The right to restrict the processing of personal data, if:
  • the accuracy of your personal data is contested by you, for the period in which we have to verify the accuracy of the personal data; or
  • the processing is unlawful and you oppose the deletion of your personal data and request restriction; or
  • we no longer need your personal data for the purposes of processing, but your personal data is required by you for legal claims; or
  • you have objected to the processing, for the period in which we have to verify overriding legitimate grounds.
     
• The right to data portability. You may request that we send this personal data to a third-party, where feasible. You only have this right if it relates to personal data you have provided to us where the processing is based on consent or necessity for the performance of a contract between you and us, and the processing is conducted by automated means.
• You also have the right to lodge a complaint before your national data protection authority.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights described in this Statement). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. In an effort to speed up our response, we may also contact you to ask you for further information in relation to your request. You can exercise several of your rights through the personal information section of your account. To exercise your other rights you can file a request by clicking here.

Pursuant to GDPR, we will use your personal data in one or more of the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests
• Where we need to comply with a legal or regulatory obligation
• With your consent

Whenever we store or transfer your personal data outside the EEA, we will do so in accordance with applicable law and we will ensure a similar degree of protection is afforded to it by implementing appropriate safeguards. Transfers of personal data are made:

• to a country recognised by the European Commission as providing an adequate level of protection; or
• to a country which does not offer adequate protection but whose transfer has been governed by the standard contractual clauses of the European Commission or by implementing other appropriate cross-border transfer solutions to provide adequate protection.

By using our services, you understand that your personal data may be transferred to our facilities and those third parties with whom we share it as described in this Statement.

California residents may also take advantage of the following rights:

• You may request, up to two times each year, that we disclose to you the categories and specific pieces of personal information that we have collected about you, the categories of sources from which your personal information is collected, the business or commercial purpose for collecting your personal information, the categories of personal information that we have disclosed for a business purpose, any categories of personal information about you that we have sold, the categories of third parties with whom we have shared your personal information and the business or commercial purpose for selling your personal information, if applicable.
• You may request that we delete any personal information that we have collected from or about you. As described in more detail in our Statement, there are some reasons for which we will not be able to fully address your deletion request, such as if we need to complete a transaction for you, to detect and protect against fraudulent and illegal activity, to exercise our rights or to comply with a legal obligation. You can also access, update, and remove your information by visiting the Member Profile  page on our website.
• You may request to opt out of our sale of your personal information to third parties for their direct marketing purposes. This means that, if you opt out, going forward, we will not share your information with such third parties to use for their purposes unless you later direct us to do so. To effect the opt out, please click on the Do Not Sell My Info link on our website footer or submit a request in writing to the contact information below.

To take advantage of any of these rights, please contact us via our dedicated privacy portal by clicking here. We may need to verify your identity to enable us to process your request. We value your privacy and will not discriminate in response to your exercise of privacy rights. We will respond to your request within 45 days of receipt of your request, after proper verification, unless we need additional time, in which case we will let you know.

• We collect the following categories of personal information: Identifiers/Contact Information, transactional information, Internet or other electronic network activity information, geolocation, visual and audio information and inferences drawn from the above.
• We sell the following categories of personal information: Identifiers/Contact Information, Internet or other electronic network activity information and inferences drawn from the above.
• We disclose the following categories of personal information for a business purpose: Identifiers/Contact Information, commercial information, Internet or other electronic network activity information, geolocation, visual and audio information and inferences drawn from the above.

• The right to consent to the collection of your personal data. When we request your personal data, the data that is mandatory for the services that are being provided will be marked accordingly. You can choose not to provide us with the requested data but this may impede your use or access of the relevant services.

• The right to consent to the sharing of your personal data, delegation of processing of your personal data or international transfer of your personal data.

• The right to request access, correction, deletion and suspension of processing of personal data to the extent permitted under Article 35, Section 5 and Article 37, Section 2 of the Personal Information Protection Act.

• You can exercise your rights by filing a request here. You may also appoint an attorney-in-fact to exercise your rights by submitting a power of attorney to us in the form of Appendix 11 prescribed under the Regulations of the Personal Information Protection Act. We reserve the right to request specific information from you to help us confirm your identity or verify the identify and relationship of your attorney-in-fact and ensure your right to access your personal data (or to exercise any of your other rights).

To efficiently provide our services to you, we have delegated certain processing functions as described below to the third parties listed below. We will obtain your consent when you provide your information and delegate processing to such third parties pursuant to the agreements in place with such third parties

Your personal data may be stored or transferred to countries outside Korea for the purposes described in this Statement. When we store or transfer your personal data outside Korea, we will notify you and request your consent unless such transfer is being made for the purpose of performing the services requested by you and to further your convenience.

• Administrative Security Procedures: Only a limited number of authorised workers are permitted access to personal data in accordance with internal access controls. Access is granted on a role permission basis only for permitted business functions.
• Technical Security Procedures: Personal data is encrypted when it is transmitted. We use firewalls and intrusion detection systems to help prevent unauthorised persons from gaining access to personal data. Certain user data may be hashed depending on its sensitivity.
• Physical Security Procedures: Data is secured in lockdown restricted cages. This data is stored in restricted data centres. Hard drives are physically destroyed when replaced and we have internal procedures in place to secure access to restricted server rooms and physical assets.

The procedure and method of destruction and deletion is as follows:

• Procedure: Personal Information is disposed of, destroyed or deleted for the protection of information in accordance with our internal company policy and other applicable laws, after the purpose of its collection has been fulfilled.
• Method: Personal Information in paper format will be destroyed using paper shredder, and Personal Information stored in electronic format will be destroyed using technical methods which make the records unrecoverable.

The contact details of our representative are:

LAB Partners (Managing Partner: Youngju Kim)

Tel:                  02-6956-6311

Email:              tripadvisor@labpartners.co.kr

Address:          8th Floor, VPLEX, 501 Teheran-ro,

Gangnam-gu, Seoul, Korea 06168

LAB Partner’s role in this respect is limited solely to being a contact point for questions or requests on personal data protection from persons in Korea and data protection supervisory authorities. For the avoidance of doubt, LAB Partners cannot field other communications or legal process on behalf of TripAdvisor LLC.

Previous: https://tripadvisor.mediaroom.com/HKEN-privacy-policy-2019