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The Journey of a Review
Ever wondered what steps TripAdvisor takes to moderate reviews? Watch this short video learn more about:
- The technology TripAdvisor uses to track and evaluate reviews,
- What happens when we spot a suspicious review,
- The three main types of fake or biased reviews and how we catch them,
- The role of our investigations team, and
- What businesses can do to request an investigation
For more information about our reviews guidelines, click here.
TripAdvisor ("TripAdvisor", "we", "our", "us") is an online service that provides users ("you") with recommendations for hotels, resorts, inns, vacations, travel packages, travel guides, flights, vacation rentals, and lots more. Our website, mobile properties, and related applications (collectively, our “Website”) are part of the TripAdvisor® Media Network, which is owned and operated by TripAdvisor LLC.
Welcome to the TripAdvisor website or mobile properties, including related applications (collectively, this “Website”). This Website is provided solely to assist customers in gathering travel information, posting opinions of travel related issues, engaging in interactive travel forums, and searching for and booking travel reservations, and for no other purposes. The terms “we”, “us”, “our” and “TripAdvisor” refer to TripAdvisor LLC, and our corporate affiliates and websites (collectively, "TripAdvisor"). The term “you” refers to the customer visiting the Website and/or contributing content on this Website.
At TripAdvisor, we've created a community where members can read one another's travel reviews and plan and book their perfect trips. Once in a while, someone will try to game our system by posting a fake review, so we thought it would be helpful to share our approach, our policies, and the actions we take to identify, block, and remove fraudulent reviews. Here's what we believe.