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Tripadvisor Launches Live Sentiment Dashboard to Support Global Tourism Recovery
● Sentiment analysis tool, powered by Tourism Sentiment Index, to enhance Tripadvisor’s suite of data intelligence offerings ● Real-time intelligence solution for destination marketing organizations to better understand the ongoing impact of the pandemic and to help with the timings of recovery activities

SINGAPORE, February 25, 2021 – Tripadvisor®, the world’s largest travel guidance platform, today announced the arrival of a live data intelligence dashboard available to destination marketing organizations (DMOs), powered by Tourism Sentiment Index. This offering is part of Tripadvisor’s wider suite of data intelligence products for DMOs, known as the Tripadvisor Insights Platform. The live dashboard provides clients with essential word-of-mouth insights about destinations, combining Tripadvisor’s unmatched reach and traveler behavior insights with Tourism Sentiment Index’s industry leading sentiment technology.

The Tripadvisor Insights Platform is a collection of measurement and insights tools intended to help partners in the travel and tourism industry manage their media campaigns and overall recovery activities. The solutions use Tripadvisor’s wealth of user behavior data to measure performance, uncover competitive insights and track how destinations, accommodations, attractions and restaurants are performing over time.

The new sentiment dashboard for DMOs uplevels the service offering of the Tripadvisor Insights Platform by providing clients with daily actionable intelligence, using insights from across 50 tourism touch points - including air access, accommodations and attractions. The dashboard’s analytics are drawn from real-time conversations, across half a million platforms, including Tripadvisor. Sentiment towards destinations and travel contribute to an overall score that reveals a destination's popularity versus competitors, enabling them to update campaigns, product offerings and messaging faster and more effectively.

In response to the unprecedented challenges of the COVID-19 pandemic, the sentiment dashboard also includes a crisis analysis module that tracks the impact of the pandemic in locations around the world by revealing emotional reactions to categories such as health services, government and economics.

“Recovery in the wake of COVID-19 is key this year. The Tourism Sentiment Index will equip DMOs with critical information and actionable insights that will allow them to better understand their travellers and the global landscape, resulting in more targeted and strategic marketing and media placement decisions”, says Sarah Mathews, Group Head of Destination Marketing APAC at Tripadvisor. “Being able to put the right message out to the right traveller at the right time will give DMOs an advantage in campaign planning and execution, all with the goal of bringing the world back to travel safely.”

“Tourism Sentiment Index and Tripadvisor are industry leaders in tourism and hospitality intelligence, with a shared vision of helping destination marketing organizations use data-driven insights to guide their recovery strategies and most efficiently engage the right customers,” said Rodney Payne, Founder of Tourism Sentiment Index and CEO of Destination Think.

“Our data intelligence provides DMOs with the ability to drill down to specific conversations and insights taking place at the destination-level - whether a city, region or country. Watching the Tourism Sentiment Index grow into an industry-leading tool has been a remarkable journey, and I truly believe that our data intelligence will help destination marketers find the best way through this pandemic. This collaboration gives me great optimism for the future of tourism, and its integral role in local economies while remaining respectful of the people and planet it affects,” added Payne.

Today, Tripadvisor and Tourism Sentiment Index are hosting a webinar called “Game-changing Data to Drive Your Destination’s Recovery... and Beyond”. You can read more about this webinar and sign up for free here.


About Tripadvisor

Tripadvisor, the world's largest travel guidance platform*, helps hundreds of millions of people each month** become better travelers, from planning to booking to taking a trip. Travelers across the globe use the Tripadvisor site and app to discover where to stay, what to do and where to eat based on guidance from those who have been there before. With more than 884 million reviews and opinions of 7.9 million businesses, travelers turn to Tripadvisor to find deals on accommodations, book experiences, reserve tables at delicious restaurants and discover great places nearby. As a travel guidance company available in 49 markets and 28 languages, Tripadvisor makes planning easy no matter the trip type.

The subsidiaries of Tripadvisor, Inc. (NASDAQ: TRIP), own and operate a portfolio of online travel brands and businesses, operating under various websites and apps, including the following websites:,,,,,, and,,,,,,,,, and

* Source: SimilarWeb, unique users de-duplicated monthly, December 2020 ** Source: Tripadvisor internal log file

Tourism Sentiment Index

Tourism Sentiment Index (TSI) is a travel data intelligence solution created by acclaimed destination marketing agency Destination Think. Launched in early 2018, Tourism Sentiment Index is now a standalone business managed by its team of expert data analysts at its Vancouver, Canada, headquarters. TSI’s new real-time dashboard (TSI Live) aggregates sentiments drawn from more than 500,000 sources of publicly available information, including Tripadvisor and Facebook, providing destination marketers with data-driven insights on how consumers around the world feel about their destinations and competitors. Currently, TSI Live also includes a COVID-19 crisis module that helps destination marketers understand the impact of the pandemic locally and in their target markets, empowering them to identify the right messages, and the right time to promote their tourism experiences.