London, UK, June 10, 2020 - Tripadvisor®, the world’s largest travel platform, today released the findings of a multi-month study that analysed consumer travel sentiment and first party behavioural data related to the ongoing pandemic. The report outlines a five-stage recovery for the travel and hospitality industry, inclusive of the period of decline created by the pandemic through the anticipated market recovery and the return of international travel.
The research paper, entitled “Beyond COVID-19: The Road to Recovery for the Travel Industry,” can be read in full, for free, here: https://www.tripadvisor.com/Covid19WhitepaperMay2020.
This research paper also explores and identifies where the tourism and hospitality industry is on this road to recovery as well as 1) outlines the significant pent up demand that exists in the marketplace for travel and dining, 2) details the change in travel and dining behaviours resulting from the ongoing pandemic and 3) illustrates recent search and traffic patterns on Tripadvisor globally related to the crisis.
A snapshot of some key findings:
“We’re encouraged to see positive signs of recovery and are here to help our travellers and partners understand the pathway through this pandemic with clear insights and tangible data,” said Kanika Soni, chief commercial officer for Tripadvisor, Inc. “Our path to recovery will depend on the steps the industry takes to prepare for the road ahead - not just in terms of new standards and practices but also in how we collectively educate and engage consumers in a new, more thoughtful way of travelling.”
The five stages to recovery
The Tripadvisor in-house market research and insights teams have outlined five distinct stages of tourism impact and recovery:
An industry eager for actionable insights
Tripadvisor continues to leverage its research and insights to educate the tourism and hospitality industry and brands on how to appropriately attract more consumers as stay-at-home orders begin to lift globally. Media buyers, hoteliers, restaurateurs, and tour operators alike can gain functional advice on how to best serve their customers’ needs in each stage of the recovery. Across the board, safety, flexibility and transparency are key to rebuilding traveller and diner confidence.
“We know the travellers and diners who engage on Tripadvisor are some of the most valuable, high intent consumers online today. Advertisers will benefit from the wealth of first party data during a time when more brands want to understand the right way to engage with consumers,” said Christine Maguire, vice president, global advertising revenue for Tripadvisor, Inc. “Brands can help consumers feel confident about travelling again by focusing on cleanliness and activities that are conducive to social distancing - while still maintaining a human connection with their audiences.”
“For hospitality businesses, today’s report offers plenty of reasons for cautious optimism. There are clear signs that many consumers have a strong desire to dine out and travel again when they are allowed to do so, but when they do they will bring a new set of expectations with them,” adds Martin Verdon-Roe, general manager of hospitality solutions, Tripadvisor. “Businesses that adapt quickly to embrace safety, flexibility and transparency will have a clear competitive advantage to communicate to consumers, and that could prove crucial in hastening their recovery.”
For additional information on the impact COVID-19 has had on the tourism industry, visit our webinar series found at: https://www.tripadvisor.co.uk/TripAdvisorInsights/w5933
Tripadvisor, the world's largest travel platform*, helps 463 million travellers each month** make every trip their best trip. Travellers across the globe use the Tripadvisor site and app to browse more than 860 million reviews and opinions of 8.7 million accommodations, restaurants, experiences, airlines and cruises. Whether planning or on a trip, travellers turn to Tripadvisor to compare low prices on hotels, flights and cruises, book popular tours and attractions, as well as reserve tables at great restaurants. Tripadvisor, the ultimate travel companion, is available in 49 markets and 28 languages.
The subsidiaries and affiliates of Tripadvisor, Inc. (NASDAQ:TRIP) own and operate a portfolio of websites and businesses, including the following travel media brands:
www.airfarewatchdog.com, www.bokun.io, www.bookingbuddy.com, www.cruisecritic.com, www.familyvacationcritic.com, www.flipkey.com,www.thefork.com (including www.lafourchette.com, www.eltenedor.com, and www.bookatable.co.uk), www.holidaylettings.co.uk, www.holidaywatchdog.com, www.housetrip.com, www.jetsetter.com, www.niumba.com, www.onetime.com, www.oyster.com, www.seatguru.com, www.singleplatform.com, www.smartertravel.com, www.tingo.com, www.vacationhomerentals.com and www.viator.com.
* Source: Jumpshot for Tripadvisor Sites, worldwide, November 2019
** Source: Tripadvisor internal log files, average monthly unique visitors, Q3 2019
NOTES TO EDITOR
The data cited in this report was gathered and analyzed from two key sources: