TripAdvisor®, the travel planning and booking site, today announced the winners of its first annual Travellers’ Choice® awards for airlines, recognising THAI Smile Airways as travellers’ favourite regional carrier in Asia Pacific. THAI Smile Airways is also the best airline in Thailand.
The awards honour 50 airlines overall, including top lists for the World, Europe, North America, the Middle East and Africa; as well as 16 regional winners. Award winners were determined using an algorithm that took into account the quantity and quality of airline reviews and ratings submitted by travellers worldwide, over a 12-month period. The hallmarks of Travellers’ Choice award winners are outstanding service, quality and value.
According to TripAdvisor traveller reviews, the airline is lauded for its “super clean cabin”, “friendly and attentive crew” and overall, a “great value for money” carrier to fly with, with an overall 4.5 out of 5 bubble rating score.
“We are proud to announce the inaugural Travellers’ Choice awards for airlines, to help travellers make the most well-informed air travel decisions, based on the experiences of the global TripAdvisor community,” said Bryan Saltzburg, senior vice president and general manager for TripAdvisor Flights. “The airline industry is investing billions of dollars in new aircraft and service enhancements to differentiate the flying experience and these awards recognise the carriers offering the very best experiences and value to the traveling public.”
Captain Woranate Laprabang, Acting Chief Executive Officer, THAI Smile Airways commented, “We are honoured to be recognised by the prestigious TripAdvisor Travellers’ Choice Award, which is a validation of the hard work and dedication of our staff who ensure that THAI Smile Airways remains competitive on a regional level. We always put our customers at the heart of what we do, and we work hard to deliver the very best experience possible to our customers at every touch point. The award also underlines our efforts to create a superior travel experience for every passenger on every journey on a THAI Smile flight.”
Among the top 10 global list, Asia holds the highest number of individual winners, with total of five (Singapore Airlines, Korean Air, Japan Airlines, Thai Smile and Garuda Indonesia).
Top Regional and Low-Cost Airlines in Asia Pacific:
- Thai Smile, Thailand
- Bangkok Airways, Thailand
- IndiGo, India
Top 10 Airlines in the World:
- Emirates, United Arab Emirates
- Singapore Airlines, Singapore
- Azul, Brazil
- JetBlue, United States
- Air New Zealand, New Zealand
- Korean Air, South Korea
- Japan Airlines, Japan
- Thai Smile, Thailand
- Alaska Airlines, United States
- Garuda Indonesia, Indonesia
Top 10 Major Airlines in Asia Pacific:
- Singapore Airlines, Singapore
- Air New Zealand, New Zealand
- Korean Air, South Korea
- Japan Airlines, Japan
- Garuda Indonesia, Indonesia
- All Nippon Airways, Japan
- EVA Air, Taiwan
- Asiana Airlines, South Korea
- Thai Airways, Thailand
- Cathay Pacific, Hong Kong
For the complete list of winners from the 2017 Travellers’ Choice awards for airlines, visit www.tripadvisor.com/TravelersChoice-Airlines. Travellers can also follow the conversation on Twitter at #TravelersChoice.
TripAdvisor is the world’s largest travel site**. Travellers can read millions of reviews and opinions and book their next trip at: www.tripadvisor.com.
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Methodology:
Winners were based on airline reviews submitted on TripAdvisor Flights from February 2016 to February 2017.
