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Tokyo Top City Among Global Travellers, According to TripAdvisor World City Survey
Findings based on international survey of more than 54,000 travellers who visited cities in 2013

SYDNEY, Australia, May 20, 2014 – TripAdvisor®, the world’s largest travel site*, today announced the results of its second annual Cities Survey, revealing how travellers view key tourist cities around the world. The results were compiled based on more than 54,000 responses from those who have recently written TripAdvisor reviews for featured cities around the world.

Of the 37 cities included in the survey, Sydney is among the top in the world for family-friendliness and attractions/things to do, coming in at 7th and 12th respectively. Boasting iconic attractions[1] including Taronga Zoo and the Sydney Harbour Bridge Climb, Sydney also ranked highly[2] for its restaurants, cleanliness of streets and comfort when travelling alone.

Ranking first for city with the best overall experience was Tokyo. The city also claimed top spots for helpfulness of locals, taxi service, local public transportation, and cleanliness of streets. Tokyo received high marks across the board, as it ranked among the top 10 in 13 of 16 categories in the survey.

Other high ranking cities include Singapore which was number one for comfort travelling alone, and second for taxi service, cleanliness of streets, ease of getting around and family-friendliness;  New York City which ranked first for best restaurants and nightlife; Rome which topped the list of attractions/things to do and culture; Dubai which was first for shopping and hotels; andBudapest which was voted best value for money.

Here’s a snapshot of some of the top performers by category:

Overall Top Performers:  

Category

First place

Second place

Third place

Helpful locals

Tokyo

Cape Town

Lisbon 

Friendliest taxi drivers

Dubrovnik

Tokyo

Singapore

Best taxi services

Tokyo

Singapore

Dublin

Cleanest streets

Tokyo

Singapore

Berlin

Ease of getting around

Vienna

Singapore

Berlin

Best public transport

Tokyo

Vienna

Berlin

Best value for money

Budapest

Lisbon

Hanoi

Comfort travelling alone

Singapore

Tokyo

Vienna

Best for shopping

Dubai

New York City

London

Best for hotels

Dubai

Cancun

Bangkok

Best for restaurants

New York City

Cape Town

Tokyo

Best for attractions

Rome

New York City

Paris

Family-friendliness

Stockholm

Singapore

Copenhagen

Best for culture

Rome

Vienna

Paris

Best for nightlife

New York City

London

Tokyo

Best overall experience

Tokyo

New York City

Barcelona

Overall Low Rankers:  

Category

Last place

Second last

Third last

Helpful locals

Moscow

Beijing

Marrakech

Friendliest taxi drivers

Moscow

Beijing

Brussels

Best taxi services

Moscow

Beijing

Kuala Lumpur

Cleanest streets

Mumbai

Marrakech

Bangkok

Ease of getting around araround  to get around

Mumbai

Punta Cana

Marrakech

Best public transport

Marrakech

Hanoi

Sharm el Sheikh

Best value for money

Moscow

Rio de Janeiro

Copenhagen

Comfort travelling alone

Punta Cana

Sharm el Sheikh

Marrakech

Best for shopping

Punta Cana

Moscow

Rio de Janeiro

Best for hotels

Moscow

Rio de Janeiro

Brussels

Best for restaurants

Punta Cana

Moscow

Marrakech

Best for attractions

Punta Cana

Sharm el Sheikh

Mumbai

Family-friendliness

Marrakech

Moscow

Mumbai

Best for culture

Sharm el Sheikh

Punta Cana

Dubai

Best for nightlife

Marrakech

Punta Cana

Hanoi

Best overall experience

Mumbai

Punta Cana

Moscow

“The findings of the TripAdvisor World City Survey is a reflection of how travellers around the world perceive popular cities such as Tokyo, Singapore, New York City and Rome,” said Cindy Tan, Vice President, APAC at TripAdvisor. “Tokyo has received high marks from TripAdvisor travellers, who praise the city for its hospitality, cleanliness and outstanding public transit system.”

Note to Editors:

The survey was sent to those that have written a review on either a hotel, restaurant or attraction in the featured cities during 2013.  To be included in the results a city was required to have a minimum of 300 completed responses, with the ranking based on average scores for each question.  All analysis was conducted by Brainbox Research.  The selection of featured cities is based on the key cities from countries which receive the largest number of international visitor arrivals (data compiled by the UNWTO 2012).

[1] According to data on TripAdvisor, the top family-friendly attractions in Sydney are Urban Jungle Adventure Park, Taronga Zoo, and Madame Tussauds. The top family-friendly attractions were determined based on the quantity and quality of reviews by family travellers on TripAdvisor, from April 2013 to March 2014.

[2] Sydney was ranked #15 for best restaurants and #16 for both cleanliness of streets and comfort travelling alone.