Reviews of Hotels, Flights and Vacation Rentals
Media Center

Newsroom

Hotels let guests customize rooms with flowers, more

...At the four New York boutique hotels that belong to the Library Hotel Collection, customers can order, for free, a number of items to customize their room when booking on the website. Options include coffee makers, lighted makeup mirrors, a mini-refrigerator, down or memory foam pillows, hypoallergenic bedding and eye masks, says Adele Gutman, the company's sales vice president.

Last month, the group expanded the program by placing a card listing the options on guestroom beds. It was in response to TripAdvisor reviews that suggested guests didn't realize the items were available, Gutman says...